Legal
Terms & Conditions
Clear rules for quotes, payments, forwarding, and delivery — so both sides know what to expect.
1. Who we are
Thunderbolt Express is operated by Thunderbolt Holdings. We help customers in Malawi buy from South African stores and move parcels from South Africa to Malawi — including sourcing (when needed), payment on your behalf, warehouse receive, shipping, customs clearance, and doorstep delivery.
2. Quotes and fees
Quotes are based on invoice value and chargeable weight (the higher of actual vs volumetric weight). The minimum service fee is R250. The price we quote for a confirmed order is the price you pay for that order, unless the parcel details change (weight, size, value, or destination). Estimates from the online calculator are guides only until we confirm.
3. Your responsibilities
You must provide accurate product links, quantities, delivery city, and contact details. For Forward orders, you must use the SA warehouse address we issue for your order. You are responsible for the legality of the goods you ask us to buy or forward. Restricted or prohibited items may be refused or returned at your cost.
4. Payment and ownership
Payment instructions are shared on WhatsApp. Work on sourcing, purchase, or forwarding begins after the agreed payment is received. Until goods are delivered to you in Malawi, risk and title follow the stage of the journey set out in your quote confirmation.
5. Delivery times
Once a parcel reaches our South African address, most deliveries to Malawi take about 5–14 days, depending on store dispatch, transport schedules, and customs. Times are estimates, not guarantees. Delays caused by carriers, borders, or incorrect addresses are outside our full control; we will keep you updated.
6. Liability
We register and handle parcels carefully. Our liability for loss or damage while a parcel is in our care is limited to the lesser of the item’s declared invoice value or the amount recoverable from our carriers/insurers, unless a higher cover was agreed in writing before shipping. We are not liable for consequential loss, store stockouts, or courier delays beyond our control.
7. Contact and address
Johannesburg, Gauteng, South Africa. Doorstep delivery · Lilongwe, Blantyre & nationwide Malawi. Phone +27 74 904 9612. Email info@thunderboltexpress.co.za.
8. Changes
We may update these terms from time to time. The version on this page applies to new quotes from the date it is published. For questions, message us on WhatsApp before you pay.